This applies for purchases made on www.janetchui.com and through Janet @ www.etsy.com:
Janet’s chosen shipping service is DHL, which requires the addressee’s phone number before DHL before the package is accepted. This information is not retained for any purpose outside of facilitating the delivery of the package.
Should another shipping service be requested, this may an require extra payment from the purchaser to cover the shipping cost.
I prefer to use a service that provides tracking, and will usually provide a link for that in email once I receive the tracking number.
Orders for physical items are filled and sent out twice a week: on Monday/Tuesday, and Friday, every week, except in the case of travel and/or public holidays.
This varies according to country, and DHL usually provides the estimate of 10-14 working days for most international destinations.
Returns / Refunds
Please see my return policy here.